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Features:
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- Custom design on printed and embroidered products
- No minimum order or bulk purchases required
- One-time fee of $29.99 for print designs or $19.99 for embroidery designs
- Join our
Fundraising Program and raise the conversion fee right back
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FAQ
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- Why
is there a fee to upload my custom design?
- What
do I get for my conversion fee?
- Will
my design be available on all products?
- How
long before my custom design will be available for purchase?
- Do I
get to approve the custom design before it becomes available for purchase?
- How
can I cancel my custom design order?
- What
will my printed design look like on the products?
- What
will my embroidered design look like on the products?
- Will
my embroidered design be available on headwear?
- Can
I change the color of my design?
- Can
I place my design in more than one team store?
- How
do I delete a custom design that is not in use any more?
- Can
I order more design templates after my design has been converted?
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1. Why is there a fee to upload my custom design? Back to Top
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This one-time fee covers the cost of converting your custom design into a design
that can be used on apparel. You only have to pay for the design to be converted
once and it will be available on most any of our more than 1,200 products.
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2. What do I get for my conversion fee? Back to Top
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Besides converting your design for print or embroidery, two design layouts are included
in each fee. You can choose whichever layouts you like, and additional layouts are
only $1.99 each.
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3. Will my design be available on all products? Back to Top
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There are some products on our website offered only for print and others offered
only for embroidery. If you would like your custom design available on as many of
our products as possible, you will want to choose both the print and embroidery
options.
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4. How long before my custom design will be available for
purchase? Back to Top
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Once your design is approved, it takes about five business days for your custom
design to be available for purchase.
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5. Do I get to approve the custom design before it becomes
available for purchase? Back
to Top
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No. After you submit payment you will be able to view your custom design on our
products once the design has been converted. We are willing to accommodate design
edits, within reason. You will receive email notification when the conversion process
is complete.
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6. How can I cancel my custom design order? Back to Top
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You have until 11:59 pm (Pacific Time) of the day you submit your custom design
order to cancel it. To cancel your design order, first
sign into your account, then choose the store for which you uploaded a design.
Click on the "Custom Designs" tab. Click the "Cancel" link next to the design image.
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7. What will my printed design look like on the products? Back to Top
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Your custom design will be converted into a one or two color printed design. You
can choose two layouts for your custom design with the initial conversion fee. You
may choose additional layouts for $1.99 each.
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8. What will my embroidered design look like on the products? Back to Top
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Your custom design will be converted into a full color left chest or headwear embroidered
design. You can choose two layouts for your custom design with the initial conversion
fee. You may choose additional layouts for $1.99 each.
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9. Will my embroidered design be available on headwear? Back to Top
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If you would like your embroidered custom design to be available on headwear you
must choose the headwear design template during the ordering process.
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10. Can I change the color of my design? Back to Top
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Yes. Once your design has been converted you can go to “Custom Designs” and click
on “View” next to your design. This will take you to a page with two dropdown boxes
which will allow you to choose the primary and secondary colors of your design.
You can change your design colors for each color of product we carry. Once you set
the design colors for a product click “Save” before you go on to the next product
color.
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11. Can I place my design in more than one team store? Back to Top
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Yes, you can place your design in multiple team stores. Just go to "Custom Designs"
and click on “View” next to your design, this will take you to a page with a dropdown
menu of stores for you to choose. Click "Edit", choose the store and then click
the “Enable” box for the designs you would like to place in that store. To complete
the process, click “Update”.
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12. How do I delete a custom design that is not in use
any more? Back to Top
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Go to the “Custom Designs” tab and click on “View” next to the design image. Click
“Edit” next to the menu that shows which store your design is assigned to and then
click the “Enable” checkbox above the design you would like to remove. This will
"uncheck," or disable, that design.The last step is to click “Update” next to the
menu with the indicated store. This design will immediately be removed from the
store, however, you may “Enable” the design again at any time.
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13. Can I order more design templates after my design has
been converted? Back to Top
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Yes. To order more design templates log in to your account and go to the "Custom
Designs" tab in "My Account". Next click on "View" next to the design you would
like to purchase more designs for and then click "Order More Designs" You will be
able to order more designs of the same type, or order embroidery if you have already
ordered for print.
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Contact Us
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Email us at customdesigns@prepsportswear.com
for more information about custom designs, or call 1-800-556-7502.
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